084 397 0945
084 018 4844
082 466 5775
Frequently Asked Questions about my purchase
How do I order?
Simply send us an email with your request and we will confirm the order with you by email with our bank details. Payment is only by direct deposit.
All products are only released once the funds have cleared our account.
What about vat?
All our prices are exclusive of vat unless stated otherwise.
How can I programme my machine?
For an extra cost of R295 we will programme your cash register for you and setup your business logo. You will just need to send us your items and logo via e-mail, no faxes, and we will setup the machine.
What about support?
Turnkey Data Systems has support technicians who are available for telephonic support as well as on site support.
All telephone calls dialed to us are free of charge, however there is an R95.00 charge for return calls to customers. No training is given telephonically.
Are there costs involved for support?
If you would like a consultant top give on site training on the register then a call out and labour fee will be charged. This costs will depend on your location. Generally the call out fee is R175.00 and the labour is R395.00 per hour.
Telephonic support dialed to a technician is free as long as training was given to you by the support consultant. Where a technician has to call you then a cost of R95.00 is charged per call.
Do you support machines purchased from other vendors?
Yes we do but a pre paid support call of R350.00 is charged. This support call is valid for 30 minutes If the support consultant has to come on site then a pre paid call out fee of R150.00 is charged.
What do I get with my purchase?
All our machines include a suppliers manual and a set of cash register keys. We also have “easier to read” manuals which we can e-mail to you, and certain machines have a video tutorial. Simply send us an e-mail and we will post it to you for an extra cost of only R45.00
How much does shipping cost?
You can either use your own couriers to collect the machines or we can use ours to send it to you.
Courier charges depend on the weight of the product.
Do you ship internationally?
Can I return my purchase?
All cash registers require some setup from us and expenses are incurred every time an order is processed, therefore a 20% handling fee is charged. You can return the merchandise within 7 days of the shipping date. Returns are not allowed after 7 days. See Return Policy page for more information
Can I upgrade my machine?
We will upgrade your cash register to another model if you find that the machine you purchased is not adequate. You will only need to pay the difference in price. This upgrade must take place within 60 days of invoicing.
What do I do for repairs?
Simply call us and we will try and solve it first telephonically, failing that we will then send a technician.
Frequently Asked Questions about cash registers
What should I look for when buying a cash register?
If more than one person is going to work on the machine then security is a important factor as this will ensure that certain functions can be prohibited such as Refunds, discounts, performing Z readings etc..
Ensure the machine you purchase is suited for the environment, in other words if it is a restaurant then purchase a restaurant machine. This will ensure that functions such table tracking, split bills, table transfers are available for use.
If you have a retail outlet then check if the machine can have a scanner attached as this will speed up sales especially if you have a busy shop
Can a cash register do what a PC point of sale can do?
It all depends on what your requirements are but in the majority of cases Yes. Cash registers also have a distinct advantage in that they are stable, fast and robust, and it has a much lower cost of ownership than PC based systems. A cash register has a life span of at least 7-9 years as opposed to a PC based system of 2-3 years.
This means that in the 7 years that you have had the cash register you would have saved a considerable amount of money in call out and labour fees as well as not having lost money while the POS system is down due to a crash.